Spiv7 FAQ — All Answers You Need

You must be at least 21 years old to register and use the spiv7 platform. This is a mandatory requirement with no exceptions. Age verification will be carried out during the KYC process before your first withdrawal is processed.

No. Each player is only permitted one active account at spiv7. Registering multiple accounts violates the platform's Terms & Conditions and may result in all associated accounts being permanently suspended. If you are having issues with an existing account, please contact our customer support team for assistance.

For KYC verification prior to your first withdrawal, you will need to submit: (1) A photo of your identity card (MyKad) — front and back, (2) A selfie holding your identity card, and (3) Proof of the payment method used (bank statement or e-wallet screenshot). The review process is typically completed within 30 minutes to 2 hours.

The minimum deposit at spiv7 is MYR 20 for most payment methods. Maximum deposit limits depend on the chosen method — FPX and DuitNow accept deposits of up to MYR 50,000 per day, while e-wallets have limits according to their respective policies. No deposit fees are charged by spiv7.

Deposits via DuitNow and FPX are typically credited to your spiv7 account within 1–5 minutes. Deposits via e-wallets such as Touch 'n Go, GrabPay and Boost are credited almost instantly. If your deposit has not been credited after 15 minutes, please contact our customer support with proof of payment.

Withdrawals at spiv7 are processed within 1 to 4 hours once the request is approved. Withdrawals to Malaysian bank accounts (Maybank, CIMB, Public Bank, RHB, and others) are typically completed within the same timeframe. For e-wallets, transfers are even faster. spiv7 charges no withdrawal fees for Malaysian payment methods.

Withdrawals may be held for several reasons: (1) KYC not yet completed — ensure your identity verification has been approved, (2) Bonus rollover requirements not yet met — check under Promotions, (3) First-time withdrawals require additional security review, or (4) Withdrawal amount exceeds the daily limit. Contact our support team if your withdrawal is delayed beyond 4 hours.

Rollover requirements mean you must wager the bonus amount a specified number of times before withdrawing it. Example: If your bonus is MYR 150 with a 5x rollover, you need to place bets totalling MYR 750 (150 × 5) before withdrawing the bonus funds. Rollover progress can be tracked in real time under "Active Bonus" in your account.

Yes, the 10% weekly cashback at spiv7 is credited automatically every Monday based on your net losses from the previous week (Monday–Sunday). No manual application is required. Cashback funds can be used directly for wagering or withdrawn subject to the applicable rollover terms.

Confirmed bets cannot be cancelled manually. However, the Cash Out feature is available for select events, allowing you to settle a bet early to either lock in a partial profit or reduce losses. The Cash Out option will appear automatically on your bet slip when it becomes available.

spiv7 supports multiple odds formats that can be switched to match your preference: Malaysia Odds, Decimal, Fractional, and Hong Kong Odds. You can change the odds format from your betting display settings at any time. Malaysia Odds is the default format for Malaysian players.

Each casino game has its own betting limits displayed before you start. Generally, minimum bets for live casino table games start from MYR 1, while slots can start from cents. Maximum limits vary by game and can reach thousands of ringgit for high-limit table games.

If you suspect suspicious activity on your account, immediately: (1) Change your password, (2) Enable Two-Factor Authentication (2FA) if you have not done so, (3) Log out of all devices via Settings > Security > "Log Out All Devices", and (4) Contact spiv7 customer support immediately via live chat. Our security team will investigate and assist you promptly.

The spiv7 app is designed to be lightweight and efficient. For Android, the minimum requirement is Android 6.0 or above with 2GB RAM. For iOS, the minimum requirement is iOS 12.0 or above. The app is optimized for Malaysia's 4G connections with efficient data usage. Users can also access spiv7 via a web browser without installing the app.

Yes. The spiv7 mobile app offers all the features available on the desktop version — live sports betting, online casino, e-sports, deposits and withdrawals, account management, promotions, and customer support. The app is specially optimised for smartphone screens for a smooth and comfortable experience.